FAQProtonVPN Frequently Asked Questions
Six categories of frequently asked questions with step-by-step answers to help you get started with ProtonVPN.
1How do I download and install ProtonVPN?▾
- Open your browser and visit the ProtonVPN official site protonsb.com.cn.
- Click the "Free Download" button at the top right or in the download section.
- Select your operating system, such as Windows, macOS, or Android.
- Wait for the installer to download, then double-click to start installation.
- Complete the wizard, open the client, and register with your email.
- Log in and click "Quick Connect" to complete your first connection.
2What is the difference between free and paid plans?▾
- The free plan offers unlimited data with basic speeds, no card required.
- The free plan accesses servers in select countries covering major regions.
- The paid plan unlocks all 1900+ high-speed servers for faster, more stable connections.
- The paid plan opens NetShield ad blocking and malware protection.
- The paid plan supports Secure Core and more advanced protocols.
- The paid plan allows up to 10 devices on one account.
3How do I connect to a server?▾
- Open the ProtonVPN client and log in with your credentials.
- Enter the main interface to see connection status and recommended nodes.
- Click "Quick Connect" to auto-match the lowest-latency server.
- To choose manually, open the server list and browse by country or city.
- Select a target node and click connect, waiting for "Connected".
- Once connected, your traffic flows through the encrypted tunnel securely.
4Does ProtonVPN log my data?▾
- ProtonVPN follows a strict no-logs policy by design, collecting no user data.
- It does not record browsing history, visited sites, or search history.
- It does not record the mapping between your real IP and assigned VPN IP.
- It does not record connection timestamps, session duration, or data volume.
- This policy has been verified by independent third-party security audits.
- Headquartered in Switzerland, protected by strict Swiss privacy laws.
5Why is my connection slow?▾
- Prefer servers geographically closer to your location.
- Switch protocols in settings, try WireGuard or OpenVPN.
- Close background downloads or video apps consuming bandwidth.
- Try different city nodes to avoid congested routes.
- Check your local base bandwidth first with a speed test.
- Upgrade to the paid plan for dedicated high-speed servers.
6Which platforms does ProtonVPN support?▾
- The ProtonVPN official client covers the Windows operating system.
- It supports macOS with native desktop applications.
- It supports Android phones and tablets, downloadable from stores or the official site.
- It supports iOS devices with dedicated clients for iPhone and iPad.
- It supports Linux with command-line and GUI tools.
- One ProtonVPN account can log in on multiple platforms simultaneously.